Q: How long has Capital Relocation Services been in operation?
A: The Company was founded in 1984.
 
Q: Where is the company located?
A: Our headquarters are located in the DC Metroplex, and an operations center in Bentonville, Arkansas.
 
Q: Who are the leaders of your management team?
A: Mickey Williams, SCRP, GMS –  President & Chief Executive Officer
George Herriage, SCRP, GMS – Vice President, Client Development
David MacPherson – Vice President, International
 
Q: What is your corporate structure?
A: Capital Relocation Services is a LLC.
 
Q: How big is your company?
A: We have 500 employees with revenue of $60 MM annually.
 
Q: What is the average tenure of a Capital Relocation Services associate?
A: Seven years
 
Q: How many moves do you complete on an annual basis?
A: Over 30,000
 
Q: What services can you offer?
A: Capital provides the full spectrum of relocation management services for both corporate and government programs including:

• home marketing assistance
• home sale assistance
• home search
• rental assistance
• outsourced program management
• expense management
• temporary housing
• relocation consulting services
• international services
• spouse employment assistance
• group move management
• equity loans
• household goods move management

Q: What makes you different from other providers in the marketplace?
A:

Q: How do we know Capital has the strength, stability and integrity to handle our relocation needs?
A: Capital works with more than 200 clients across the country and around the world. We are one of only four relocation management firms authorized to provide real estate and program management services to the federal government.

The Relocation, Recruitment, & Retention Review™

Capital’s model is built to recognize two primary customers; the first is the client representative accountable for the relocation program and the second is the transferring employee. We conduct thorough diagnostic assessments with you and your internal customers to determine your company’s strategic initiatives, productivity goals, cost management challenges, and the needs of the transferee and their family.

Once the assessment is complete, Capital analyzes costs, effects on productivity, and focuses on initiatives that get transferees to their new assignment quickly and with the least amount
of stress.

The Policy Developer™

Capital is well versed in “best practices.” We create a gap analysis to identify aspects of your policy that do not offer the BEST value to you and your transferee, and communicates up-to-date industry trends. Based on strategic intent, productivity goals, and cost guidelines, we recommend policies and practice designed to attract and retain valuable and talented employees, so that your policy supports your strategy.

The Productivity Multiplier™

Capital works with your company to put a turnkey, work flow process in place that improves communication and that can be replicated easily. This minimizes the time and energy required to initiate and manage subsequent relocations. It also reduces the costs associated with a move and practically eliminates mistakes.

Low-Stress Logistics™

After developing the right programs, policies and work flows, Capital ensures your transferee arrives where you want them with minimal disruption. Our supply chain partners are selected carefully to produce outstanding results at best-in-class pricing. Our system, Capital Views™ assists our people in producing flawless execution. At this point, it’s all about exceeding the expectations of the transferee so that your company is able to recruit and retain the valuable and talented employees you want.

Knowledge & Wisdom Capture™

Capital’s extensive web-based knowledge management database provides flexibility to create virtually any type of report needed, any time (ad hoc reporting is available). Our feedback mechanism surveys for customer service AND measures satisfaction with the client’s program and policy. Policy changes can be made based on facts and data, keeping your program fresh and current.

The Results Refinement Process™

Capital’s feedback process tracks problems, challenges, and opportunities for improvement; looking for trends that either supports your business and strategic plans or impedes them. Issues affecting your organization and your transferees are made visible in order to handle and learn from them on a regular basis. All that is learned is then reported and analyzed during The Relocation, Recruitment & Retention Review™ such that the proper processes will be in place and ready for the cycle to start anew.