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- Home Sale Assistance
- Home Search Assistance
- Mortgage Assistance
We are known for our customer intimacy and strive for trusted advisor status with our clients. Specifically,
our entire service infrastructure is built on these key concepts:
- Customer Intimacy
We believe that it isn't enough to understand your challenges and goals at a general level;
rather, we need to understand them as if they were our own. This results in better understanding and more effective solutions.
- Trusted Advisor
This means that we work to earn your trust by using our expertise and knowledge to help you make the best decisions.
- Open Book Philosophy
We are open and honest with you. This means sharing information regarding all income streams and cost components with you.
We bring you client advantages including:
- Timely and accurate billing and reporting systems
- Customized, user friendly reporting
- Client-dedicated teams delivering all services
- Dedicated Capital Relocation Manager
- 24-7 access to move information and relocation manager
- Robust, fully integrated internet-based operational platform
- Rigid supplier selection criteria augmented by evaluations
Service Excellence
"Our clients experience World Class service excellence from Capital Relocation by our relentless pursuit of client intimacy, transferee service excellence and proactive client support."
Financial Governance
"Capital's culture of accountability and knowledge management programs provide our clients with a partner that demonstrates cost effective management of relocation programs with a superior return on investment."
Technological Competence
"Capital Views is an exciting portal into Capital's online systems and custom client reporting programs."
- Trusted Advisor
Using innovative tools like our "open book" management philosophy, Capital has earned the trust of our clients. A 100% client satisfaction rating in 2004 illustrates our client's feel we are the perfect supplier for their company and are proud to do business with us!
- Customer Intimacy
Through our progressive client support programs and a unique knowledge management process, we get to know our client's needs in a proactive engagement
- Business Process Outsourcing Excellence
Doing business the way it should be done!
Transferee Testimonials
Lauren did a great job - she was very friendly, accessible and knowledgeable and made the move much easier for me. I would recommend her to anyone. Leigh Cranmer USDA-NRCS
"Tamara.....you were my Rock of Gibraltar...you made this difficult stressful time...bearable...and in the end I got exactly what I wanted and really believe it was because you made the difference."
Vanessa Oakley, USDA-APHIS
Capital Relocation has exceeded our expectations. We engaged Capital to perform just selected services; however, the level of service has been compelling enough to cause us to use additional services. Capital has identified potential problems that were outside their responsibilities, brought these items to our attention and even participated in solving the problem. The benefits have certainly exceeded our expectations." Michael Askew, Trader Publishing
'They don't get any better than Tom. He is top notch. I would recommend him for a promotion or a raise or a cash award. If I got to deal with a guy like Tom every time I moved, I would move every
year. He made the process painless and almost enjoyable'. Ty Williams USDA-NRCS
'Marsha, Thank you for your assistance and help. You did make good on your promise to be accessible and care about my relocation. Excellent service. Michael Henderson USDA-NRCS
Meet the Professionals with Capital
Mickey Williams, SCRP, GMS, President & CEO
George Herriage, SCRP, GMS, VP Client Development
John Reeves, Director, Client Development
888.622.8278
Your Team
John Reeves
1.888.622.8278
jreeves@caprelo.com
George Herriage
1.888.622.8278
gherriage@caprelo.com
Marsha Salhi
1.888.622.8278
msalhi@caprelo.com
www.caprelo.com
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Diagnostic