Looking for a High-Performing Relocation Management Company? 3 Traits of Mobility Pacesetters

It’s been called the “power of association.” The concept that who you spend time with impacts your own outlook and success. The same holds true with our business relationships. Strong, high-performing business partners help your business in turn be stronger.

In the fast-paced, complex world of global mobility, choosing the right mobility partner can be the difference between a relocation strategy that struggles, and one that sets the pace for its industry peers.

What is a Pacesetter?

According to the Global Workforce Intelligence (GWI) Project, they are the clear frontrunners in any industry. Those are the top 5-10% of organizations in their peer group, companies who take “a distinct approach to problem-solving and prioritize different skills and roles in their organizations,” says the Josh Bersin Company report. Regardless of the industry, pacesetters share a common foundation of financial leadership, a thirst for innovation and a culture grounded in relationships.

If you are looking for a high-performing relocation management company, here are three traits to look for.

The Pursuit of Transformative AI

As the GWI study found, “At the heart of pacesetter strategies is the intentional use of AI to drive core business performance through automation, smarter insights, and more intelligence.”

We’d probably be hard pressed to find a topic more widely discussed in mobility circles these days than that of AI. Yet, very few relocation management leaders are adapting operations in ways that make true transformative differences. When evaluating potential relocation management companies, consider where and how they are using advanced technologies. Does their mobility platform help your business:

• Accelerate decision-making
• Unlock new revenue sources
• Improve forecasting
• Personalize the employee experience
• Significantly boost productivity?

CapRelo has invested significant resources in building an AI-powered mobility platform that answers yes to all these questions. Our AI-enabled CompanionFlex is saving companies millions in benefits costs annually, and gaining them thousands of hours in operational efficiencies.

A Passion for Innovation

The global mobility space moves at a staggering speed, and RMCs must do more than simply keep up. We must stay ahead of ever-changing international employment law, immigration and tax rules, geopolitical issues, evolving tariff and trade impacts and so much more. We don’t do that by clinging to how things were done yesterday or quibbling over whose job it is.

GWI says that passion for innovating how work is done is another tell-tell trait of pacesetters. “Pacesetter companies don’t cling to rigid structures or outdated job descriptions,” it says. “Instead, they rethink how work flows, who owns it, and how value is created.”

We believe that innovation is built through accountability. Pete Lowe recently wrote, that “Real accountability happens in the context of a culture that supports trust and genuine teamwork, i.e. the recognition that everybody has a part to play of equal value to create a unified entity. Under this ethos, people are empowered to fulfil their role without fear of a blame culture.”

That’s exactly why CapRelo chose as its first value proposition among seven this one: It’s my job. By taking personal accountability and collaborating across teams, we innovate solutions that enhance processes, create efficiencies and ultimately benefit our customers.

People at the Core

Beyond all the noise that AI has generated, the truth is tomorrow’s high-performing organizations will still be built by people, not technology.  “In the superworker era,” says the GWI report, “success is not about hiring more people, but about hiring the right people—those who can learn, evolve, and lead through change.”

That comes as no surprise to CapRelo. Our culture is built around people. Real people, with real personalities and real-life experience. People who delight in making life and work easier for the customers they work with. Our team’s focus on building trusting, lasting relationships with our customers is foundational to our culture – it’s in our DNA.

That people-centric culture is why CapRelo enjoys staff tenure well ahead of industry standards, and why we have an unprecedented 96% transferee satisfaction rate.

When evaluating RMCs, ask for details on their employee tenure and turnover rates, as well as client satisfaction survey data. CapRelo employees have been providing our clients with global mobility consulting solutions for more than two decades. It’s due to them that we’ve been named the best relocation management company for the past three consecutive years.

Trust Your Relocation Program to the Pacesetter

If you are looking for a high-performing relocation management company to take your mobility program to the next level, let CapRelo’s pacesetters go to work for you. As one Fortune 100 company partner recently said, “CapRelo is a great partner, with great customer service and a great team in place. They continue to help us reach our goals, and be flexible and nimble, as we move toward the future.”