Want to Support Your International Transferees? Here are 3 Ways

One might think that uncertainties around the impact of global trade tariffs might translate to a pullback in international work relocations this year. In it, the majority of mobility professionals interviewed expect stable or increasing global mobility activity in 2025.

With that growth in costly international transfers will come even greater pressure on employers to ensure they are doing what it takes to generate return on investment from international transfers. How can you best support those transferees? CapRelo’s Angela Tan (VP Global Client Services) and Laura Wilkins (Team Lead Global Ops) point to three key best practices.

Active Communication

With so many parts and pieces involved in an international transfer, it should be little surprise that better communication practices rank among the most important ways to support transferees. It’s the job of HR, say Tan and Wilkins, to deliver the information transferees need in ways they can receive and understand it. “Make your communication easy and accessible to help them understand when the information is true and valid, and what they should be paying attention to,” they advise. “That is perhaps the single greatest value you can provide your transferees, who often are being bombarded with information.”

The Right Technology

The business of relocation is rapidly changing, and the layers of complexity around assignments are multifaceted. Alarmingly, as many as two-thirds of HR leaders say their mobility functions lack lack of tools and technology to adequately support their transferees.

There’s no question technology, and particularly technology driven by AI, will be increasingly important in helping relocation management consultants streamline relocation processes. “At CapRelo we are continually looking for new ways to integrate technology in ways that enhance the transferee experience,” they say. For example, CapRelo recently integrated the Equus platform to its technology portfolio, dramatically transforming how clients manage global compensation.

Thanks to AI, we’re also ramping up access to program analytics that, pre-AI, would take extensive manual resources to uncover, if at all. For example, CapRelo’s AI-enabled CompanionFlex metrics tools give our clients deep insights into their relocation spend and exceptions trends, drilled down to the individual transferee, location, transfer route and a myriad other parameters. An RMC with the right technology helps ensure your transferees have a smooth relocation and your organization is using its mobility budget wisely. If you are one of the 52% of companies that say improving mobility technologies is a medium or high priority, be sure you are partnering with an RMC that shares that vision.

Trusted Resources

Moving can be stressful; in fact, it’s been said that a relocation is one of the three most stressful things in life behind the death of a loved one and a divorce. The transferee is counting on you to deliver relocation services and suppliers they can trust. For a busy HR team managing global moves across multiple destinations, the sheer volume of vendors, partners and suppliers involved can be daunting. That’s where a trusted relationship with a seasoned relocation management consultant truly makes a difference.

At CapRelo, we vet every supplier and use only reputable, proven partners. Our team’s combined 150 years of domestic and international relocation experience coupled with our trusted industry partners give your transferees the peace of mind they can trust.

Learn More

If you are looking for ways to amplify your international relocation support, CapRelo is here to help. We put our people, technology and trusted resources to work every day on every relocation, and it shows in our 96 percent transferee satisfaction. Contact us to learn more.