Powering Relocation Excellence for a Future 500 Company
When a Fortune 500 company with nearly 2 million domestic employees and thousands of US locations prioritizes innovation and exceptional experience, its relocation partners must step up to that challenge too.
That is exactly what CapRelo has focused on in 18 years of helping lead change innovation for a complex relocation program and massive organization.
Setting the Bar in Relocation Innovation
With the company’s mandate to set the bar of innovation and excellence in relocation, we knew that a one-size-fits-all policy would be outdated and inefficient.
So, long before many others began adopting them, CapRelo helped the company’s internal relocation team transition to a core-flex policy. The “flex” portion of the policy met the company’s intent to give transferees more control and choice in their benefits, while the “core” portion ensured the organization stayed within its relocation budget. For example, one employee might choose housecleaning, in one or both locations, while another might opt for language training, or some mix of the four dozen-plus benefits offered.
As an early adopter of core-flex, the company demonstrated how employees’ desire for customization and control can in fact be cost-efficiently delivered.
Technology that makes the experience easy
But with 50 or so benefits offered to its hundreds of transferees, and some of those potentially used multiple times, manually managing program logistics was challenging.
Early on, we relied solely on email between the 5-person HR relocation team and CapRelo’s relocation specialists. For example, when our team received authorizations, we typed them in individually. The launch of CapRelo’s Companion and CompanionFlex dramatically transformed the experience.
The customized client portal Companion is a centralized relocation management system that provides both client and account teams with a comprehensive overview of the entire relocation process. This sophisticated platform is designed to facilitate effective communication, detailed reporting, and real-time tracking—all the essential tools one needs to manage mobility programs with precision and confidence.
Couple that with the employee-facing CompanionFlex portal, which gives employees the capability to tailor their mobility program to their individual needs while remaining within the organization’s budget. The CompanionFlex shopping cart experience enables a transferee to shop for relocation benefits much like other familiar online shopping platforms. The employee can pick and choose what interests them, save favorites to revisit later, or check out using their points which equate to their budgeted dollars. An employee can rely on Moxie, CapRelo’s AI-enabled digital assistant, for answers to virtually any possible relocation-related question.
We further enhanced process efficiencies with single sign on capability connecting CapRelo directly to the client’s internal systems.
Stepping up to meet unique challenges
From an original CapRelo team of 7, we’ve grown to 24 relocation specialists across the US dedicated to meeting the client’s evolving needs. Among them is our key role in supporting a vibrant intern community that has grown six-fold, as well as a leading-edge academy for new hires.
With 400 of the company’s 600 interns located in one of the fastest growing regions in the country, managing housing and the overall experience requires dedicated and locally knowledgeable expertise.
Our goal is ensuring that the relocation experience is the same high standard from one intern to the next, regardless of the housing provider. For example, if one housing provider offers breakfast, do all of them offer it? With no mass transit options in the area, we arrange a daily shuttle service for those who need it.
CapRelo: partnering for excellence
Continual process improvement is baked into every aspect of CapRelo’s relocation management services. Quarterly deep dives give the client insight into every aspect of their relocation program. We analyze the usage of the tools, cost savings realized, budget performance by policy type, and more. Thanks to the strong local partnerships CapRelo enjoys, we have access to extensive community insights as well. What is the availability of rental housing and how will that affect the volume of relocations anticipated next quarter? What real estate development projects or community infrastructure enhancements are on the horizon? All together, these insights help the team adjust policy areas that may need tweaking and ensure the mobility policy is both innovative and exceptional.
We are equally invested in the individual experience of each transferee. Each quarter, we participate in home-boarding events to which newcomers are invited. Alongside other local resources like libraries, gyms, health and education providers, CapRelo is there to be welcome and orient employees to their new home. It’s gratifying when they share their positive experiences with our relocation team.
Learn more about CapRelo
If your mobility team is looking for innovative ways to wow transferees with flexible, yet affordable, relocation program benefits, talk to the CapRelo team. Through our AI-enabled technology, we can help you deliver a customized core/flex program that is easy for HR to manage and easy for transferees to use.
