As a full-service global mobility management company, we keep you, your business and your employees in motion. Headquartered in the Greater Washington, D.C., area, we keep our fingers on the pulse of any changes to the industry and regulations to ensure you get the best advice the first time. Our mobility professionals help you achieve your strategic goals and deliver solutions that are unique to your business and needs. We can support every phase of the relocation process, including selling a home, finding a new home or a new rental, shipping household goods and settling in.

We will make you a promise: We will deliver quicker data and quicker answers, so you can make smart talent decisions faster. And we keep our promises, which is why we were a 2017, 2018 and 2019 winner in the HRO Today Baker’s Dozen Customer Satisfaction Ratings. With experts located right across the country, we have the mobility professionals in place to help you achieve your strategic goals and deliver solutions that are unique to your business and needs.

We never forget that people are at the heart of every relocation. We combine expertise with empathy to manage every aspect of your global mobility program and deliver the best relocation experience for you, your employees and their families.

Single Point-of-Accountability and Care

We place a critical emphasis on ensuring we are partnered with you during every step of the relocation journey. Making your relocation low-stress and easy is why we come to work every day. We give you and your employees a single point-of-care and guidance service delivery model, with 24/7 access to your dedicated team.

Your HR staff will be supported by a highly experienced, tenured account manager who will ensure your program runs smoothly and resolving any issues that may arise, as well as advising and counseling you on relocation trends and benefits provisions.

We see ourselves as an extension of your team, and we will take care of your employees and their families like they’re our own. An experienced, tenured relocation counselor will be your employee’s single point of care and coordination from beginning to end.

Program Management

As a flexible and agile company with less bureaucracy than others, we design specific, cost-effective U.S. relocation solutions that are aligned with your business objectives. We have the people and processes to seamlessly manage programs of any size. We have clients who move just a few people each year, and clients who move thousands. With CapRelo, no one gets lost in the shuffle. We pride ourselves on offering each client and every employee a high-touch approach, driven by industry professionals who are always thinking of ways to make life easier for you—today and as your program changes in the years to come.

Employee Services

Moving an employee is about securing your most valuable assets: your employees. Relocating talent the right way means they can be productive, engaged and successful. Working with our counselors, your employees will experience a smooth transition that takes care of the big things while not forgetting the smaller things can be just as important. Our vetted and high-performing supply chain will ensure your employees and their families are treated with care and respect, guaranteed.

We never forget that people are at the heart of every relocation. We combine expertise with empathy to manage every aspect of your global mobility program and deliver the best relocation experience for you, your employees and their families.

U.S. Domestic Services Offered

  • Employee Counseling

    Communication begins with understanding your policies, procedures and culture. This is why CapRelo’s seasoned counselors will participate in the implementation of and receive comprehensive training in your requirements. This allows for our counselors to conduct an in-depth and meaningful consultation where we will analyze your needs, ensure that the counselors understand the benefits associated with the move, and that we understand your specific requirements.

  • Home Sale

    Get your transferees to their destinations quicker while enjoying a favorable relocation tax rate treatment on this major relocation expense. Additionally, you will see a reduction in other relocation costs, such as duplicate housing and return trips. CapRelo offers a variety of home sale service options, including home buyout services.

    The key to CapRelo’s entire home sale method is the personalized approach of CapRelo’s experienced and proactive counselors. Our counselor manages each aspect of the home sale process and serves as the relocating employee’s primary contact and relocation partner. The resulting coordination of events and resources reduces costs and duplication of effort and increases program effectiveness and convenience for the employee, while counselor responsiveness helps reduce relocation stress.

  • Home Purchase

    CapRelo offers an in-depth home finding and purchase program, and our counselors will assist your employees in searching for new homes at their destinations. Using our highly-rated real estate broker network, we can ensure a smooth experience, from selecting a local real estate agent to reviewing the contract terms and conditions, to making that offer on a new home.

  • Expense Management

    Relocation expense management and accounting is a unique and specialized component of the relocation process, and CapRelo has demonstrated experience and strength in this component for over 20 years. Our fully in-sourced team can manage all expense management requirements, including reporting, payroll integration, and tax services. Our CapConnect™ app allows employees to submit expenses on the go!

  • Rental Assistance

    Our CapRelo counselor provides the relocating employee with an in-depth needs analysis to understand particular needs, desires and must-haves for his/her future home. The counselor manages the local real estate and rental agents, as appropriate, providing destination area touring and home search services. In providing these destination services, CapRelo works closely with a network of carefully selected and extensively trained CapRelo destination specialists, who will also provide important, face-to-face services that get your employees settled quickly and easily.

  • Household Goods

    CapRelo’s household goods move management process enables your employees to focus on other responsibilities versus having to manage logistics. We work with the relocating employee ensuring he/she understands all entitlements and compliance with policies. We coordinate the packing, unpacking and storage of items while also carefully monitoring and auditing service providers for charges that are within policy, approved and correct.

  • Temporary Living

    Our dedicated team of corporate housing specialists can develop and manage a comprehensive housing solution for your business. Each key element allows CapRelo to implement an easy-to-understand corporate housing program that understands your needs and delivers the purchasing power of a nationwide provider combined with high-touch, personalized care.

  • Career Assistance

    No matter where an employee’s partner is moving with them, we’re here to address the needs of the both with career assistance. With our career assistance services, we can help a spouse or partner reestablish his/herself in their new location and continue their own career path or branch out into a new and exciting field.

  • Property Management

    CapRelo offers a broad range of property management services to accommodate employees who would prefer to rent their home. We work with leading property management companies to ensure that your employee’s property is maintained in good condition while they are away. Our team can assist in tenant screening, rent collection, home marketing and repairs.

  • Mortgage Assistance

    CapRelo offers a full range of mortgage products through our vetted mortgage provider network, available in all areas of the country and offering an unparalleled level of consistency in loan origination, loan processing, closing, and funding to make the process easy for your employees. CapRelo’s mortgage partners will guide your employees through the loan process from identifying their needs through finding the best loan program to closing. Our program secures preferred loan rates, capped fees and no hidden fees.

Global Move Management

When someone says to you, “I want to talk to you about a recent household goods shipment,” do you expect to hear good news or bad news? At CapRelo, our global network of local moving heroes is a consistent producer of great news for our corporate clients. Our Global Move Management network partners with these local heroes to ensure we have the technology and the team in place to overcome any challenges, while delivering efficient global moving services.

Our ability to choose from only the highest tier performers in the moving industry is the secret to our success. Our supply chain team has performed a painstaking market-by-market analysis of the top moving providers in over 50,000 worldwide locations. We select only those providers in each market that can meet our rigorous standards for uniformity, security, training, geographic coverage, response time, and service reputation.

It’s critical to select a provider who has quality as well as performance at the heart of their culture. That’s why at CapRelo we target providers who offer:

  • Structured training programs for their drivers and crew
  • GPS tracking of drivers and shipments
  • Paperless documentation platform
  • Virtual surveys
In-House Experts So Your Employees Can Focus On What They Do Best

When it is time for the transferee or assignee to physically relocate, CapRelo’s global move management process enables your employee to focus on other responsibilities versus having to manage logistics. We work with your employees to ensure they understand their benefits and compliance with your policies. We also carefully monitor and audit service providers for charges that are within policy, approved, and correct. Our experts work with your employees to develop the best service to fit their needs. Through our supply chain, we can help them with moving household goods, cars, bikes, boats, and pets as well as arranging any length of storage solutions.

Services
  • Supplier selection and management
  • Move coordination
  • Packing, shipping, and freight forwarding
  • Valuation (insurance) services
  • Invoice auditing and quality checks
  • Reporting
  • Post-move survey and review
  • Moving service policy recommendations
Smaller Moves

Rather than making customers wait longer for their goods to arrive or making the customer pay for shipping space that they are not even using, CapRelo has implemented a program of alternatives to ensure the small moves don’t get left behind. We engage household goods providers who have invested in the right equipment and processes to provide a containerized small shipment model. By containerizing the goods right at the loading home, CapRelo maintains our “handle it once” goal of service for our clients, significantly reducing claims for loss and damage.

Transportation of the containers between cities, states, and countries is managed and tracked just as simply as your online purchases, with updates pushed to your mobile service or your email, based on personal preference.

Safety, Security and Compliance

It’s critical for your company and your employee (and family) to be safe, secure, and comply with local laws, rules, and official customs. CapRelo encrypts data, provides consulting, and regularly updates both clients and employees when unexpected events occur. Whether it’s a severe weather event, a strike, or a global political event that affects transportation, CapRelo proactively communicates with our global customer population.