It wasn’t that long ago – 2019, in fact – that the American consumer would have preferred to talk with a real person over any other channel of communication. That’s according to Microsoft’s 2019 State of Global Customer Service Report.
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U.S. Census data confirms what most any HR mobility manager can tell you: a lot of people are on the move. According to the latest Census data, nearly 28 million people — or 8.4% of all Americans — moved in the United States in 2021.