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Relocation counselor meeting with an employee to discuss relocation support
Personal guidance. Around-the clock answers.

Relocation Counseling & Settling-In Services

Every transferee is paired with a relocation counselor who guides policy questions, utilities, school search, and area orientation, backed by Moxie™, CapRelo’s AI assistant available 24/7.

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CapRelo Companion portal displaying employee relocation status and program details
What to expect?

One counselor. Around-the-clock support.

From initiation to completion, the counselor provides policy counseling and coordinates home finding, rental assistance, household goods, storage, and temporary living. Between
conversations, Moxie™ answers questions 24/7 inside the Companion® portal, so no one waits during business hours for help.

Built around the transferee. Managed for HR.

What makes CapRelo counseling different

Relocation is one of the most stressful experiences a person can go through. This is where CapRelo supports teams so that employees can focus on the new role, not the logistics.

  • A single point of coordination

    Every service the transferee touches runs through one counselor, so nothing falls between vendors, and HR always knows who owns the move.

  • AI support with Moxie™

    Moxie is CapRelo’s AI relocation assistant, built into Companion® and available 24/7. It gives personalized answers, anticipates needs, and offers one-tap scheduling.

  • Settling-in services

    Bank account setup, utilities, internet and TV connections, and trusted local referrals. Through CapRelo’s OneSource Solutions partnership, U.S. utility hookups are handled at no cost to the employee.

  • Area orientation

    A customized welcome packet plus a guided tour of neighborhoods, housing, schools, grocery and retail, medical facilities, places of worship, and cultural spots, so a new city starts to feel like home.

  • School search assistance

    CapRelo learns each family’s schooling needs, provides briefings on local school systems, accompanies families on school visits, and helps navigate enrollment.

Employees who actively engage with the Companion® portal consistently report higher overall satisfaction scores — and a more confident, supported relocation experience.

2025 CapRelo Client Satisfaction Survey
Portal users score an average of 4.8 ★ vs. 4.5 for non-users. More engagement. Better outcomes.

Give Every Transferee a Guide They Can Trust

See how CapRelo’s counselor model and Moxie™ support employees from day one while giving HR the visibility to manage it with confidence.

Talk to a relocation expert       

FAQs