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Support for every relocating employee

Relocation Counseling & Settling-In Services

CapRelo pairs every transferee with one dedicated relocation counselor who coordinates the entire move, policy questions, utilities, school search, and area orientation using Moxie™, an AI assistant available 24/7.

  • Single point-of-contact relocation counselor
  • 24/7 AI guidance with Moxie™
  • Settling-in, area orientation & school search
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What to expect?

One counselor. Around-the-clock support.

Every relocation runs through a single point of contact who owns it from initiation to completion, providing policy counseling and coordinating home finding, rental assistance, household goods, storage, and temporary living. Between counselor touchpoints, Moxie™, relocation AI assistant, answers questions 24/7 inside the Companion® portal, so no one is ever waiting on business hours for help.

Built around the transferee. Managed for HR.

What makes CapRelo counseling different

Relocation is one of the most stressful experiences a person can go through. This is where CapRelo supports teams so that employees can focus on the new role, not the logistics.

  • A true single point of contact

    Your relocation counselor handles policy counseling, answers the questions that come up, and coordinates every service the transferee touches.

  • AI support with Moxie™

    Moxie is CapRelo’s AI relocation assistant, built into Companion® and available 24/7. It gives personalized answers, anticipates needs, and offers one-tap scheduling.

  • Settling-in services

    Bank account setup, utilities, internet and TV connections, and trusted local referrals. Through CapRelo’s OneSource Solutions partnership, U.S. utility hookups are handled at no cost to the employee.

  • Area orientation

    A customized welcome packet plus a guided tour of neighborhoods, housing, schools, grocery and retail, medical facilities, places of worship, and cultural spots, so a new city starts to feel like home.

  • School search assistance

    CapRelo learns each family’s schooling needs, provides briefings on local school systems, accompanies families on school visits, and helps navigate enrollment.

Employees who actively engage with the Companion® portal consistently report higher overall satisfaction scores — and a more confident, supported relocation experience.

2025 CapRelo Client Satisfaction Survey
Portal users score an average of 4.8 ★ vs. 4.5 for non-users. More engagement. Better outcomes.

Give every transferee a single, trusted guide

See how CapRelo’s counselor model and Moxie™ support employees from day one while giving HR the visibility to manage it with confidence.

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